Contact us: 888-996-4642 | info@itegria.com

Tier 1 Support Technician

About the position: 

When joining our team as a Tier 1 Support Technician, you will be expected to provide concierge-quality support to our clients for a variety of technical issues. You will be the first level of support on all inbound Help Desk calls. Coordinate with the Support Engineer and Network Administrator to resolve high level service tickets or supports items and issues. Provide clients with remote support on a daily basis as well, as onsite support on an as-needed basis. Install hardware and configuration of computers on an as-needed basis. Document and classify all work of any kind down for clients in Connectwise ticketing system.  Review all ConnectWise/Lap Tech items and resolve any issues or alters that may arise on Workstations and Server categories. Collect basis network hardware and software information from servers, workstations, routers, switches, printers, scanners and WAP. Create a network diagram of all who are using MS Visio. Create a preliminary Level 1 network recommendation to be presented to the SE and NA that includes but is not limited to: Work stations and Servers that must be replaced or upgraded to ĪTEGRIA’s minimum stands. Create client-specific Network Documentation folders using Network Documentation Outline. Maintain relevance of all client Network Documentation folders. Submit client Network Documentation folder to SE and NA for semi-annual review.

Experience:

  • 6 months to 1 year of Help Desk Experience
  • 6 months to 1 year experience in a Microsoft help desk environment
  • Client Relations interaction
  • Ability to multi-task

Additional Information:

  • On rare occasions, light travel may be expected to datacenter or client locations.
  • Access to company sponsored training and bonus compensation opportunities
  • Salaried position
  • Heath, Dental, Vision, Life Insurance and 401(k) programs are available

If you’re a technologist who is excited by being challenged and strives to learn and grow their craft, then ĪTEGRIA® might be a great fit for you. We need avid techies to help us take the next set. Jump into a high-paced, grow-from-within opportunity where you can learn and mentor in a small team setting.

To apply for this position, please complete the form on our Careers page and upload your resumé

TESTIMONIAL

ĪTEGRIA is very responsive and handles your needs with the expertise to get the job done quickly and efficiently. We are better served by ITEGRIA than when we had our own employee handling our technology needs.

Thomas Jackson

Partner at The Mosaic Financial Group, LLC

CONTACT INFO

888-996-4642
1550 N. Northwest Highway, Suite 403, Park Ridge, IL 60068

If you’re a technologist who is excited by being challenged and strives to learn and grow their craft, then ĪTEGRIA might be a great fit for you. We need avid techies to help us take the next set. Jump into a high-paced, grow-from-within opportunity where you can learn and mentor in a small team setting.